Archive for March, 2010

Sponsor


Sponsors

NPCC
dbm
SIL
sbm
dcdm
EXECOM
Sun microsystems
INFOMIL KPMG
ORACLE EMTEL
HSBC
TELEFORMA

EUCIS.


Archive for March, 2010

Contact


Organising Chair
Dr. Nawaz Mohamudally
Ag. Head, School of Business Informatics and Software Engineering

Organising Secretary
Mrs Sapna Bonomally

University of Technology, Mauritius
La Tour Koenig


Archive for March, 2010

Travel


Under Contruction ….


Archive for March, 2010

BPOM 2006


BPOM 2006
A case Study on the LRIC Program Outsourcing in Korean Reg Sector
Sun Me Choi, Tchanghee Hyun Electronics and Telecommunications Research Institute
PKI solution for e commerce
Avinash Ramtohul
A successful BPO is a well managed operation
Henri Sallé Président du groupe & Vincent Duval Latreille Directeur de l’entité Mauricienne
BPMSR Call Centres
M. Razvi Doomun Dept. of CSE, University of Mauritius
Nevin Vunka Jungum Dept. of CSE, University of Mauritius
BPO Spreading its wings
M. Razvi Doomun Dept. of CSE, University of Mauritius
Nevin Vunka Jungum Dept. of CSE, University of Mauritius
Business Process Management
M. Razvi Doomun Dept. of CSE, University of Mauritius
Nevin Vunka Jungum Dept. of CSE, University of Mauritius
BPMSR Call Centres
Dr J. C. AUTREY, Mauritius Sugar Industry Research Institute, Mauritius
Day-2, Friday, 25 February 2005
Keynote Address “Accenture, a successful BPO operations in Mauritius”
Mr Y. BERNAER, Accenture
Paper presentation “Outsourcing in HPCL – A Cautious Approach
Ms V. MITTAL, Hindustan Petroleum Corporation, India
Keynote Address “Sociodynamics And Management Of Business Process  Outsourcing” (in French)
Mr G. BALANTZIAN, l’Institut du Management de l’Information- Paris, France
Paper presentation “Transaction Cost Economics – a review of its applications  to outsourcing of IS”
Mr R. FOOGOOA, University of Technology, Mauritius
Paper presentation “Product And Process Innovation Outsourcing”
Dr N. GOOROOCHURN, Nottingham University Business School, UK
Paper presentation “Business Process Outsourcing Opportunities And  Challenges”
Mr B. SHARMA, School of Advanced Computing, Mauritius


Archive for March, 2010

2005 CONFERENCE PROCEEDINGS


Day-1, Thursday, 24 February 2005
Paper Presentation “Managing Outsourcing”
Dr. R. AGARWAL, University of Technology, Mauritius
Keynote Address “Challenges and Changes in BPO industry”
Mr D. SWAMINATHAN, Progeon, Infosys, India
Case Study Presentation
Mr V. MOONEEGAN, Cendris
Paper presentation “Outsourcing Research and Development in Sugar Cane  Production to Mauritius”
Dr J. C. AUTREY, Mauritius Sugar Industry Research Institute, Mauritius
Keynote Address “BPO: IBM Capabilities and Case Studies”
Mr. Thierry Wattel, IBM Mauritius
Case Study Presentation – “understanding the successful principles of business  process outsourcing in Mauritius”
Mr. Hamish Horton, Valldata
Case Study Presentation “Convergence and BPO”
Dr Didier Samfat, Mauritius Computing Services
Day-2, Friday, 25 February 2005
Keynote Address “Accenture, a successful BPO operations in Mauritius”
Mr Y. BERNAER, Accenture
Paper presentation “Outsourcing in HPCL – A Cautious Approach”
Ms V. MITTAL, Hindustan Petroleum Corporation, India
Keynote Address “Sociodynamics And Management Of Business Process  Outsourcing” (in French)
Mr G. BALANTZIAN, l’Institut du Management de l’Information- Paris, France
Paper presentation “Transaction Cost Economics – a review of its applications  to outsourcing of IS”
Mr R. FOOGOOA, University of Technology, Mauritius
Paper presentation “Product And Process Innovation Outsourcing”
Dr N. GOOROOCHURN, Nottingham University Business School, UK
Paper presentation “Business Process Outsourcing Opportunities And  Challenges”
Mr B. SHARMA, School of Advanced Computing, Mauritius


Archive for March, 2010

Venue


University of Technology,
La Tour Koenig,
Republic of Mauritius.


Archive for March, 2010

Registration


Please download the Registration Form registration form and return it together with payment to the BPOM2006 Conference Secretary.

Conference fees include conference participation, access to workshops, tea breaks, lunches and conference proceedings.

The fees are as follows:

§     International        US$ 200

§     Local                     Rs 4,000

§     Student                 Rs 900

A copy of a valid student ID card must be enclosed together with the registration form for the student fee to be applicable.

Payment should be made by cheque or international bank draft to the order of the University of Technology , Mauritius .

Registration Form for Download


Archive for March, 2010

Call for Papers


Papers are invited that have a strong emphasis on Business Process Outsourcing and modeling of business process. Presentations from key industry players who will describe their approaches to and experiences of BPO will be particularly welcome.

Conference Scope

Topics of interest include, but will not be limited to:

Managing Outsourcing

  • Contract Management
  • Risk Management
  • Legal Issues
  • Strategic Outsourcing
  • Human Resource Management
BPO segments

  • Call Centre Management
  • Customer Relationship Management
  • International Financial Services
  • Back Office Processing
  • Online Education
  • Public Sector Reform
  • Niche Market
IT Outsourcing

  • Offshore Software Development
  • Data Centre Management
  • IS Security in Outsourcing
  • Disaster Recovery
  • Project Management
BPO impact on society

  • BPO and Economic Development
  • Cultural Differences
  • Ethics of Telemarketing
  • Digital Divide
  • Globalisation

Paper Submission

Submissions are invited in the following categories:

-         Full paper: 5 pages

-         Short paper: 3 pages

-         Posters/Case Studies: 2 pages

-         Workshop proposals: 2 pages

Papers are to be submitted in Rich Text Format and should follow the format described in the BPOM Submission Instructions document.

Each submission should identify a primary contact and include his/her address, phone number, fax number and email address. Submissions are to be made on the following email :

srbonomally@utm.intnet.mu

Reviewing Process

All paper submissions will be examined by the Programme Committee and, if deemed suitable for this conference, will be sent to two referees for double blind peer review. Based on their recommendation, the Programme Committee will then decide whether the submission should be accepted as is, revised or rejected.


Archive for March, 2010

Programme


Conference Programme DAY 1

Conference Programme DAY 2 & 3


Archive for March, 2010

Keynote Speakers [To be completed]


The Hon Rama Krishna SITHANEN,
Deputy Prime Minister, Minister of Finance & Economic Development

Mark Hill
General Manager of Teleforma, USA
Theme: Strategic Positioning of Mauritius in the Call Centre Industry –  Planning the future

Dr Majed Al-Mashari
Department of Information Systems
College of Computer and Information Sciences
King Saud University, Saudi Arabia