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Day-1, Thursday, 24 February 2005
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| Paper Presentation “Managing Outsourcing” Dr. R. AGARWAL, University of Technology, Mauritius |
| Keynote Address “Challenges and Changes in BPO industry” Mr D. SWAMINATHAN, Progeon, Infosys, India |
| Case Study Presentation Mr V. MOONEEGAN, Cendris |
| Paper presentation “Outsourcing Research and Development in Sugar Cane Production to Mauritius” Dr J. C. AUTREY, Mauritius Sugar Industry Research Institute, Mauritius |
| Keynote Address “BPO: IBM Capabilities and Case Studies” Mr. Thierry Wattel, IBM Mauritius |
| Case Study Presentation – “understanding the successful principles of business process outsourcing in Mauritius” Mr. Hamish Horton, Valldata |
| Case Study Presentation “Convergence and BPO” Dr Didier Samfat, Mauritius Computing Services |
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Day-2, Friday, 25 February 2005
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| Keynote Address “Accenture, a successful BPO operations in Mauritius” Mr Y. BERNAER, Accenture |
| Paper presentation “Outsourcing in HPCL – A Cautious Approach” Ms V. MITTAL, Hindustan Petroleum Corporation, India |
| Keynote Address “Sociodynamics And Management Of Business Process Outsourcing” (in French) Mr G. BALANTZIAN, l’Institut du Management de l’Information- Paris, France |
| Paper presentation “Transaction Cost Economics – a review of its applications to outsourcing of IS” Mr R. FOOGOOA, University of Technology, Mauritius |
| Paper presentation “Product And Process Innovation Outsourcing” Dr N. GOOROOCHURN, Nottingham University Business School, UK |
| Paper presentation “Business Process Outsourcing Opportunities And Challenges” Mr B. SHARMA, School of Advanced Computing, Mauritius |
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