2005 CONFERENCE PROCEEDINGS


Day-1, Thursday, 24 February 2005
Paper Presentation “Managing Outsourcing”
Dr. R. AGARWAL, University of Technology, Mauritius
Keynote Address “Challenges and Changes in BPO industry”
Mr D. SWAMINATHAN, Progeon, Infosys, India
Case Study Presentation
Mr V. MOONEEGAN, Cendris
Paper presentation “Outsourcing Research and Development in Sugar Cane  Production to Mauritius”
Dr J. C. AUTREY, Mauritius Sugar Industry Research Institute, Mauritius
Keynote Address “BPO: IBM Capabilities and Case Studies”
Mr. Thierry Wattel, IBM Mauritius
Case Study Presentation – “understanding the successful principles of business  process outsourcing in Mauritius”
Mr. Hamish Horton, Valldata
Case Study Presentation “Convergence and BPO”
Dr Didier Samfat, Mauritius Computing Services
Day-2, Friday, 25 February 2005
Keynote Address “Accenture, a successful BPO operations in Mauritius”
Mr Y. BERNAER, Accenture
Paper presentation “Outsourcing in HPCL – A Cautious Approach”
Ms V. MITTAL, Hindustan Petroleum Corporation, India
Keynote Address “Sociodynamics And Management Of Business Process  Outsourcing” (in French)
Mr G. BALANTZIAN, l’Institut du Management de l’Information- Paris, France
Paper presentation “Transaction Cost Economics – a review of its applications  to outsourcing of IS”
Mr R. FOOGOOA, University of Technology, Mauritius
Paper presentation “Product And Process Innovation Outsourcing”
Dr N. GOOROOCHURN, Nottingham University Business School, UK
Paper presentation “Business Process Outsourcing Opportunities And  Challenges”
Mr B. SHARMA, School of Advanced Computing, Mauritius