Mar 05

Call for Papers

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Papers are invited that have a strong emphasis on Business Process Outsourcing and modeling of business process. Presentations from key industry players who will describe their approaches to and experiences of BPO will be particularly welcome.

Conference Scope

Topics of interest include, but will not be limited to:

Managing Outsourcing

  • Contract Management
  • Risk Management
  • Legal Issues
  • Strategic Outsourcing
  • Human Resource Management
 BPO segments

  • Call Centre Management
  • Customer Relationship Management
  • International Financial Services
  • Back Office Processing
  • Online Education
  • Public Sector Reform
  • Niche Market
IT Outsourcing

  • Offshore Software Development
  • Data Centre Management
  • IS Security in Outsourcing
  • Disaster Recovery
  • Project Management
 BPO impact on society

  • BPO and Economic Development
  • Cultural Differences
  • Ethics of Telemarketing
  • Digital Divide
  • Globalisation

Paper Submission

Submissions are invited in the following categories:

-         Full paper: 5 pages

-         Short paper: 3 pages

-         Posters/Case Studies: 2 pages

-         Workshop proposals: 2 pages

Papers are to be submitted in Rich Text Format and should follow the format described in the BPOM Submission Instructions document.

Each submission should identify a primary contact and include his/her address, phone number, fax number and email address. Submissions are to be made on the following email :

srbonomally@utm.intnet.mu

Reviewing Process

All paper submissions will be examined by the Programme Committee and, if deemed suitable for this conference, will be sent to two referees for double blind peer review. Based on their recommendation, the Programme Committee will then decide whether the submission should be accepted as is, revised or rejected.