Archive for the ‘Uncategorized’ Category

How to Deal with Customers Coming from Mexico

Friday, May 28th, 2010

Having a business can be stressful especially if dealing with customers is not really your forte. It is nice to talk about a business, like a boutique or a shop, but dealing with products and inventory can be quite taxing and it is absolutely imperative that customer service should be part of your expertise. Life with customers can be difficult if you don’t understand each other because of a language barrier, like the Spanish language.

With Hispanics, like those coming directly from Spain or Mexico, how to deal with customers coming from Mexico will be less of a stress if you spoke Spanish. A good way to go about approaching this small dilemma is to look at the methods of learning Spanish the fast, easy and guaranteed way. Try looking into what the Rocket Spanish program can offer you. They are one of the most trusted in teaching people with little or no skill in the Spanish language and turn them into Spanish chatterboxes.

For a very reasonable price, learning how to deal with customers coming from Mexico would no longer be dealing with them, but it will be communicating with them. The ease of learning is really fantastic, I saw that with my own niece and I was astounded that someone who didn’t speak a word of Spanish could only be equipped with the Rocket Spanish program and get off for an interview and land a job in Spain.

If and when this is the effect of that Rocket Spanish, then I am willing to bet that it will no longer be a question of how to deal with customers coming from Mexico, it will turn to be an experience with relating to people at their level of communication while improving your business savvy and customer relations to a better degree.

Managing Business Processes at Offshore Locations

Saturday, May 22nd, 2010

There is one thing that I have noticed successful business have in common amongst themselves. These businesses are staffed to the max with people who can communicate in other languages other than the English language. The ability to communicate with people in their native language makes for better business practice and this has made a lot of successful businessmen and businesses more successful.

These people are not just hiring people to learn other languages as fast as they could like those from Fluenz and Rocket languages. It helps, but not for managing business processes at offshore locations. With these types of businesses, a quick trip with the Rocket Spanish program may help, but not for long term. You really have to be super fluent and quick to the wit of the Spanish language when dealing with business.

Rocket Spanish programs or software helps a lot of people get a jumpstart on their Spanish language skills, but only to a certain extent. When having made sure that the language is really part of your system, the next step would have to be a more extensive course and practice of the Spanish language. It would also help greatly if you immerse yourself into the language so that when the crucial time arrives, the quick thinking that fluency gives you would be nano seconds and not filled with ‘ahhhhs’ after every single phrase or world.

Managing business processes at offshore locations includes with it a good grasp of not just the Spanish language, but other languages as well. So if you have to rely on someone to speak for you, make sure they are trustworthy. However, it is still best that you learn the language yourself and be fluent at it so that there would be nothing missed in terms of innuendos and whatever else is involved in businesses. This way, your personal touch would be greatly appreciated by the receiving end of the conversation.

Sponsor

Friday, March 5th, 2010

Sponsors

NPCC
dbm
SIL
sbm
dcdm
EXECOM
Sun microsystems
INFOMIL KPMG
ORACLE EMTEL
HSBC
TELEFORMA

EUCIS.

Contact

Friday, March 5th, 2010

Organising Chair
Dr. Nawaz Mohamudally
Ag. Head, School of Business Informatics and Software Engineering

Organising Secretary
Mrs Sapna Bonomally

University of Technology, Mauritius
La Tour Koenig

Travel

Friday, March 5th, 2010

Under Contruction ….

BPOM 2006

Friday, March 5th, 2010
BPOM 2006
A case Study on the LRIC Program Outsourcing in Korean Reg Sector
Sun Me Choi, Tchanghee Hyun Electronics and Telecommunications Research Institute
PKI solution for e commerce
Avinash Ramtohul
A successful BPO is a well managed operation
Henri Sallé Président du groupe & Vincent Duval Latreille Directeur de l’entité Mauricienne
BPMSR Call Centres
M. Razvi Doomun Dept. of CSE, University of Mauritius
Nevin Vunka Jungum Dept. of CSE, University of Mauritius
BPO Spreading its wings
M. Razvi Doomun Dept. of CSE, University of Mauritius
Nevin Vunka Jungum Dept. of CSE, University of Mauritius
Business Process Management
M. Razvi Doomun Dept. of CSE, University of Mauritius
Nevin Vunka Jungum Dept. of CSE, University of Mauritius
BPMSR Call Centres
Dr J. C. AUTREY, Mauritius Sugar Industry Research Institute, Mauritius
Day-2, Friday, 25 February 2005
Keynote Address “Accenture, a successful BPO operations in Mauritius”
Mr Y. BERNAER, Accenture
Paper presentation “Outsourcing in HPCL – A Cautious Approach
Ms V. MITTAL, Hindustan Petroleum Corporation, India
Keynote Address “Sociodynamics And Management Of Business Process  Outsourcing” (in French)
Mr G. BALANTZIAN, l’Institut du Management de l’Information- Paris, France
Paper presentation “Transaction Cost Economics – a review of its applications  to outsourcing of IS”
Mr R. FOOGOOA, University of Technology, Mauritius
Paper presentation “Product And Process Innovation Outsourcing”
Dr N. GOOROOCHURN, Nottingham University Business School, UK
Paper presentation “Business Process Outsourcing Opportunities And  Challenges”
Mr B. SHARMA, School of Advanced Computing, Mauritius

2005 CONFERENCE PROCEEDINGS

Friday, March 5th, 2010

Day-1, Thursday, 24 February 2005
Paper Presentation “Managing Outsourcing”
Dr. R. AGARWAL, University of Technology, Mauritius
Keynote Address “Challenges and Changes in BPO industry”
Mr D. SWAMINATHAN, Progeon, Infosys, India
Case Study Presentation
Mr V. MOONEEGAN, Cendris
Paper presentation “Outsourcing Research and Development in Sugar Cane  Production to Mauritius”
Dr J. C. AUTREY, Mauritius Sugar Industry Research Institute, Mauritius
Keynote Address “BPO: IBM Capabilities and Case Studies”
Mr. Thierry Wattel, IBM Mauritius
Case Study Presentation – “understanding the successful principles of business  process outsourcing in Mauritius”
Mr. Hamish Horton, Valldata
Case Study Presentation “Convergence and BPO”
Dr Didier Samfat, Mauritius Computing Services
Day-2, Friday, 25 February 2005
Keynote Address “Accenture, a successful BPO operations in Mauritius”
Mr Y. BERNAER, Accenture
Paper presentation “Outsourcing in HPCL – A Cautious Approach”
Ms V. MITTAL, Hindustan Petroleum Corporation, India
Keynote Address “Sociodynamics And Management Of Business Process  Outsourcing” (in French)
Mr G. BALANTZIAN, l’Institut du Management de l’Information- Paris, France
Paper presentation “Transaction Cost Economics – a review of its applications  to outsourcing of IS”
Mr R. FOOGOOA, University of Technology, Mauritius
Paper presentation “Product And Process Innovation Outsourcing”
Dr N. GOOROOCHURN, Nottingham University Business School, UK
Paper presentation “Business Process Outsourcing Opportunities And  Challenges”
Mr B. SHARMA, School of Advanced Computing, Mauritius

Venue

Friday, March 5th, 2010

University of Technology,
La Tour Koenig,
Republic of Mauritius.

Registration

Friday, March 5th, 2010

Please download the Registration Form registration form and return it together with payment to the BPOM2006 Conference Secretary.

Conference fees include conference participation, access to workshops, tea breaks, lunches and conference proceedings.

The fees are as follows:

§     International        US$ 200

§     Local                     Rs 4,000

§     Student                 Rs 900

A copy of a valid student ID card must be enclosed together with the registration form for the student fee to be applicable.

Payment should be made by cheque or international bank draft to the order of the University of Technology , Mauritius .

Registration Form for Download

Call for Papers

Friday, March 5th, 2010

Papers are invited that have a strong emphasis on Business Process Outsourcing and modeling of business process. Presentations from key industry players who will describe their approaches to and experiences of BPO will be particularly welcome.

Conference Scope

Topics of interest include, but will not be limited to:

Managing Outsourcing

  • Contract Management
  • Risk Management
  • Legal Issues
  • Strategic Outsourcing
  • Human Resource Management
BPO segments

  • Call Centre Management
  • Customer Relationship Management
  • International Financial Services
  • Back Office Processing
  • Online Education
  • Public Sector Reform
  • Niche Market
IT Outsourcing

  • Offshore Software Development
  • Data Centre Management
  • IS Security in Outsourcing
  • Disaster Recovery
  • Project Management
BPO impact on society

  • BPO and Economic Development
  • Cultural Differences
  • Ethics of Telemarketing
  • Digital Divide
  • Globalisation

Paper Submission

Submissions are invited in the following categories:

-         Full paper: 5 pages

-         Short paper: 3 pages

-         Posters/Case Studies: 2 pages

-         Workshop proposals: 2 pages

Papers are to be submitted in Rich Text Format and should follow the format described in the BPOM Submission Instructions document.

Each submission should identify a primary contact and include his/her address, phone number, fax number and email address. Submissions are to be made on the following email :

srbonomally@utm.intnet.mu

Reviewing Process

All paper submissions will be examined by the Programme Committee and, if deemed suitable for this conference, will be sent to two referees for double blind peer review. Based on their recommendation, the Programme Committee will then decide whether the submission should be accepted as is, revised or rejected.