Mauritius is far from the giant BPO providers but is working hard to go beyond its reputation as an attractive holiday destination and provide a competitive BPO offering in various sectors such as call centres, telemarketing, customer relationship management etc. Many local operators will thus be presenting case studies and sharing their experience in setting up and managing BPO operations. International operators which have set up businesses in Mauritius will discuss on factors which helped them choose their BPO locations. Workshops including product demonstrations targeted for the BPO industry will also be run (these might be attended separately). International consultants and researchers will give visionary keynote speeches and talk about the global strategies and trends in the BPO industry.